Refund Policy

Effective Date: April 1, 2026 | Last Updated: April 1, 2026

1. Overview

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We take great pride in the quality of our food, the accuracy of our orders, and the level of service we provide to every customer. However, we understand that issues can occasionally arise, and we have established this Refund Policy to address such situations in a fair, transparent, and timely manner.

This policy applies to all orders placed through our official website at snobs-wing.top, including delivery orders, pickup orders, and catering arrangements. If you have any concerns about a recent order, we encourage you to contact us promptly so that we can work toward a satisfactory resolution.

2. Eligibility Conditions for Refunds

Not all situations automatically qualify for a refund. Wing Snob will consider refund requests that meet one or more of the following eligibility conditions:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong flavor, wrong sauce, wrong protein).
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup bag.
• Food Quality Issues: The food was undercooked, spoiled, or otherwise unacceptable in quality at the time of receipt.
• Significant Delivery Delay: Your delivery arrived significantly later than the estimated time provided at checkout, causing the food to be inedible or unacceptable.
• Allergic Reactions Due to Mislabeling: You received an item that contained an allergen that was not disclosed on the menu or was incorrectly substituted, resulting in an allergic reaction or health concern.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical or processing error.
• Order Cancellation Prior to Preparation: You successfully cancelled your order before it entered the preparation stage (see Section 8 for cancellation policy details).

Wing Snob reserves the right to evaluate each refund request on a case-by-case basis. We may request photographic evidence or additional information to verify the nature of the issue before processing a refund.

3. Timeframes for Refund Requests

Timeliness is essential when submitting a refund request for food-related issues. The following timeframes apply:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Situations

The following items, services, and circumstances are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind about an item after it has been prepared or delivered.
• Consumed Food: If the majority of a food item has been consumed before a complaint is reported, it may not be eligible for a refund.
• Customization Errors by Customer: If a quality issue results from a specific customization requested by the customer (e.g., extra spicy request resulting in dissatisfaction), no refund will be issued.
• Promotional or Discounted Items: Items purchased using promotional codes, discount vouchers, or special limited-time offers may not be eligible for refunds unless the item was incorrect or missing.
• Delivery Fees: Delivery fees are generally non-refundable once the delivery has been dispatched, except in cases where Wing Snob is responsible for the delay or error.
• Tips and Gratuities: Tips added to orders are non-refundable.
• Gift Cards and Store Credits: Purchases made using Wing Snob gift cards or store credits are non-refundable in cash but may be reissued as store credit.
• Third-Party Delivery Platform Orders: Orders placed through third-party platforms (e.g., DoorDash, Uber Eats, Grubhub) are subject to those platforms' respective refund policies. Wing Snob has limited ability to process refunds for such orders directly.

5. How to Request a Refund — Step-by-Step

To submit a refund request with Wing Snob, please follow these steps:

1. Gather Your Order Information: Before contacting us, have the following ready:
   • Your order confirmation number
   • The email address used to place the order
   • The date and time of your order
   • A clear description of the issue
   • Photographs of the item(s) in question (strongly recommended for quality or incorrect order claims)
2. Contact Wing Snob Customer Support: Reach out to us using one of the following methods:
   • Email: [email protected]
   • Website: snobs-wing.top
3. Submit Your Claim: In your email or message, clearly state:
   • That you are submitting a refund request
   • Your order number and account email
   • The specific item(s) involved
   • A concise explanation of the problem
   • Any supporting evidence (photos, screenshots)
4. Await Confirmation: Our customer support team will acknowledge your request within 1–2 business days and may follow up to request additional information if needed.
5. Review and Decision: Wing Snob will review your claim and notify you of our decision within 3–5 business days of receiving all required information. If approved, we will initiate the refund or offer an appropriate resolution.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account will depend on your original payment method:

Please note that Wing Snob initiates the refund on our end promptly upon approval, but the actual timing of when funds appear in your account is ultimately controlled by your financial institution or payment processor, and may vary.

7. Partial Refunds

In some cases, Wing Snob may issue a partial refund rather than a full refund. Situations where a partial refund may be appropriate include:

• Only a portion of your order was incorrect or missing, while the rest was delivered correctly.
• A food quality issue affected only one or some items in a larger order.
• A delivery delay significantly impacted only part of the order (e.g., certain items were cold while others remained acceptable).
• The customer accepted partial compensation in lieu of a full refund.
• The issue was partially caused by customer error (e.g., incorrect delivery address) but Wing Snob also bears partial responsibility.

The amount of a partial refund will be determined at Wing Snob's discretion based on the nature and scope of the issue. We will communicate the partial refund amount to you clearly before processing.

8. Cancellation Policy

If you need to cancel an order after it has been placed, please be aware of the following conditions:

8.1 Cancellation Before Preparation

If you contact us to cancel your order before it has entered the food preparation stage, you are eligible for a full refund of the order total, including any applicable delivery fees. To cancel promptly, contact us immediately via email at [email protected] or through our website.

8.2 Cancellation During Preparation

Once your order has entered the preparation stage, cancellations may not be accepted. If a cancellation is accepted during this phase at Wing Snob's discretion, a partial refund may be issued to account for ingredients and labor costs already incurred. The refund amount will be communicated to you upon review.

8.3 Cancellation After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. In such cases, you may still be eligible for a refund if the food arrives with quality issues, incorrect items, or after an unreasonable delay (as outlined in Section 2).

8.4 Catering Order Cancellations

For catering orders, the following cancellation schedule applies:

• More than 72 hours before the event: Full refund
• 48–72 hours before the event: 50% refund
• Less than 48 hours before the event: No refund

9. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item exchanges. However, in cases where you received an incorrect item, we may, at our discretion, offer the following resolutions:

• Replacement: If operationally feasible, we may dispatch a replacement item or order at no additional cost to you.
• Store Credit: We may issue store credit equivalent to the value of the incorrect or unsatisfactory item, redeemable on a future order.
• Full or Partial Refund: As outlined in Sections 5–7 of this policy.

The most appropriate resolution will be determined by our customer support team based on the specifics of your situation and our operational capacity at the time of the complaint.

10. Dispute Resolution Process

Wing Snob values every customer and is committed to resolving disputes fairly and efficiently. If you are not satisfied with our initial response to your refund request, you may follow the dispute resolution steps outlined below:

10.1 Internal Escalation

If you believe your refund request was not handled fairly, you may request that your case be escalated to a senior member of our customer service team. Please send an email to [email protected] with the subject line "Refund Dispute Escalation" and include your original request details and the reason for your dissatisfaction. We will respond within 3–5 business days.

10.2 Chargeback and Payment Disputes

Under the Fair Credit Billing Act (FCBA) and applicable regulations enforced by the Federal Trade Commission (FTC), you have the right to dispute charges with your credit card issuer or bank if you believe you were billed incorrectly or did not receive what you paid for. We encourage customers to contact us directly before initiating a chargeback, as we are committed to resolving most disputes quickly and amicably.

10.3 Consumer Protection Resources

If you are a resident of the United States and believe your consumer rights have been violated, you may also contact the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General consumer protection office

10.4 Informal Resolution Preference

Before pursuing any formal dispute, Wing Snob strongly encourages customers to contact us directly. The vast majority of issues are resolved quickly and to the customer's satisfaction through our standard support channels. We are here to help and want every Wing Snob experience to meet your expectations.

11. Customer Responsibilities

To ensure a smooth refund process, customers are expected to:

• Provide accurate delivery information at the time of ordering. Wing Snob is not responsible for delays or issues resulting from incorrect addresses or contact information.
• Inspect orders upon receipt and report issues within the applicable timeframes noted in Section 3.
• Retain evidence of any issues (photographs, screenshots) until the matter is fully resolved.
• Communicate respectfully with our customer service team. Wing Snob reserves the right to decline service to customers who engage in abusive, threatening, or fraudulent behavior.

12. Fraudulent Refund Claims

Wing Snob takes fraudulent refund claims seriously. Submitting false, exaggerated, or misleading refund requests constitutes fraud and may result in:

• Immediate denial of the refund request
• Suspension or permanent termination of your Wing Snob account
• Reporting to relevant law enforcement or consumer protection authorities
• Legal action where warranted

13. Policy Updates

Wing Snob reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website at snobs-wing.top. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed of any changes.

14. Contact Information

For all refund requests, cancellations, or questions related to this Refund Policy, please contact our customer support team using the information below: