Privacy Policy

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Introduction and Who We Are

Wing Snob is a food service business operating in the United States. We are committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

This policy governs the collection and use of personal information across all touchpoints of the Wing Snob brand, including our website, online ordering platform, loyalty programs, promotions, and in-store interactions where applicable.

1.1 Contact Information

If you have any questions about this Privacy Policy, your personal data, or our data practices, you may contact us using the following details:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact our customer support team, we may collect the following personal identification information:

• Full name – to identify you as a customer and personalize your experience.
• Email address – for order confirmations, account management, and marketing communications.
• Phone number – for order updates, delivery coordination, and customer support.
• Mailing and delivery address – to fulfill food delivery orders and send promotional materials.
• Date of birth – where required for age verification or promotional purposes.
• Username and password – to secure your account on our online ordering platform.

2.2 Payment and Financial Information

When you make a purchase through our website or app, we may collect payment-related information, including:

• Credit or debit card details (processed securely through third-party payment processors).
• Billing address associated with your payment method.
• Transaction history, including order amounts, dates, and items purchased.

2.3 Order and Food Preference Data

As a food service business, we collect data related to your food orders and preferences, including:

• Items ordered, including customizations such as wing flavors, sauces, and sides.
• Dietary preferences or restrictions you voluntarily provide.
• Order history and frequency of purchases.
• Special instructions submitted with orders.

2.4 Usage and Technical Data

When you visit our website at snobs-wing.top, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address – to determine your approximate geographic location and ensure service availability.
• Browser type and version – to optimize website compatibility and performance.
• Operating system – to ensure our website functions correctly on your device.
• Referring URL – to understand how visitors find our website.
• Pages viewed and links clicked – to analyze user behavior and improve our website content.
• Time and date of visits – to monitor traffic patterns and site performance.
• Session duration and bounce rate – to assess content engagement.

2.5 Device Information

We may collect the following device-specific information:

• Device type (e.g., desktop computer, smartphone, tablet).
• Device identifiers such as advertising IDs or mobile device IDs.
• Screen resolution and display settings.
• Network connection type (Wi-Fi, cellular data).
• Mobile carrier information (where applicable).

2.6 Cookie and Tracking Technology Data

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our site. For detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy.

2.7 Communications Data

If you contact us by email, phone, or through a contact form on our website, we may retain records of those communications, including:

• Content of messages and inquiries sent to us.
• Feedback, reviews, and survey responses.
• Customer support interactions and complaint records.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you interact with our social media accounts or sign in using a social media login.
• Food delivery partner platforms that facilitate orders placed through third-party apps.
• Marketing and advertising partners who provide demographic or behavioral data.
• Analytics providers who supply aggregated usage statistics.

3. How We Use Your Information

Wing Snob uses the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination.
• Creating and managing your customer account.
• Sending order confirmations, receipts, and status updates via email or SMS.
• Facilitating payment processing and refund requests.
• Providing customer support and resolving disputes or complaints.

3.2 Website Operations and Improvement

• Maintaining and improving the functionality and performance of our website at snobs-wing.top.
• Personalizing your browsing experience based on your preferences and order history.
• Testing new features, conducting A/B testing, and diagnosing technical issues.
• Monitoring website security and preventing fraudulent activity.

3.3 Marketing and Promotional Activities

• Sending you promotional emails, newsletters, and special offers related to Wing Snob products and services.
• Notifying you of new menu items, limited-time offers, and seasonal promotions.
• Running loyalty programs and reward campaigns.
• Displaying targeted advertisements on third-party platforms based on your preferences and behavior (where permitted).

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Research

• Analyzing usage patterns and trends to better understand how customers interact with our website and services.
• Conducting market research and customer satisfaction surveys.
• Generating internal reports on sales performance, website traffic, and customer demographics.

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities, law enforcement agencies, or courts.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.

3.6 Business Operations

• Managing internal administrative functions, including accounting, auditing, and recordkeeping.
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales.
• Training staff and improving operational procedures based on customer feedback.

4. How We Share Your Information

Wing Snob does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These service providers may have access to your personal information only to the extent necessary to perform their services on our behalf and are contractually obligated to protect your data. Our service providers include:

• Payment processors – to securely handle payment transactions.
• Food delivery partners – to coordinate order delivery to your address.
• Email marketing platforms – to manage and send promotional communications.
• Website hosting and cloud infrastructure providers – to maintain our online presence.
• Analytics service providers – such as Google Analytics, to help us understand website usage.
• Customer relationship management (CRM) systems – to manage customer communications and records.
• Fraud prevention and security services – to protect our platform from malicious activity.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to law enforcement agencies, government authorities, regulatory bodies, or courts when we are legally required to do so, or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request.
• Protect and defend the legal rights or property of Wing Snob.
• Investigate, prevent, or take action regarding suspected fraudulent activity or violations of our terms.
• Protect the personal safety of our customers, employees, or the general public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email and/or a prominent notice on our website, and you will have the opportunity to exercise your rights under applicable privacy law.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

4.5 With Your Consent

We may share your personal information with other third parties if you have provided explicit consent to such sharing, for example, when participating in co-branded promotions or partner loyalty programs.

5. Data Security Measures

Wing Snob takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is protected using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted using strong encryption algorithms.
• Firewall Protection: Our servers are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Confidentiality agreements with all employees and contractors who handle personal data.
• Documented data handling procedures and incident response plans.
• Regular review and updating of our privacy and security policies.

5.3 Physical Safeguards

• Secure access controls at our physical facilities and server locations.
• Secure disposal of physical records containing personal information.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wing Snob respects and honors these rights under applicable United States privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 Rights Under Other State Privacy Laws

Residents of other U.S. states that have enacted comprehensive privacy legislation (such as Virginia, Colorado, Connecticut, Texas, and others) may also have rights similar to those described above, including rights to access, correct, delete, and port their personal data. Wing Snob will endeavor to honor applicable rights for residents of all U.S. states in accordance with the law.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by contacting us through one of the following methods:

• Email: [email protected]
• Website: snobs-wing.top

When submitting a request, we may ask you to provide sufficient information to verify your identity and confirm that the request relates to your personal data. We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will notify you of the extension and the reasons for it.

6.4 Authorized Agents

You may designate an authorized agent to submit privacy rights requests on your behalf. To do so, you must provide written authorization or a valid power of attorney, and we may require you to verify your own identity directly with us before fulfilling the request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information unless further retention is required by law.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies to enhance your experience on our website at snobs-wing.top. Cookies are small text files placed on your device when you visit our site.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as shopping cart features, login sessions, and security.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences, such as language settings or previously selected menu items.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your web browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website at snobs-wing.top.

8.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, our website does not respond to DNT signals, as there is no uniform industry standard for how such signals should be interpreted. We will continue to monitor developments in this area and update our practices accordingly.

9. Children's Privacy

Wing Snob's website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as defined under the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without verifiable parental consent.

If you are under the age of 18, you are not permitted to use our website, create an account, or submit personal information through our platform. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

We do not direct any of our marketing or promotional activities toward individuals under the age of 18, and we take reasonable steps to ensure that our website is not accessible to minors where required by law.

10. International Data Transfers

Wing Snob is a United States-based food service business, and our primary data processing operations are conducted within the United States. However, some of our third-party service providers, partners, or subcontractors may be located in or operate from other countries, meaning that your personal information may be transferred to, stored, or processed outside of the United States.

When we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives a level of protection consistent with applicable U.S. privacy laws. These safeguards may include:

• Contractual clauses and data processing agreements with service providers.
• Selecting service providers that maintain internationally recognized data security certifications.
• Ensuring compliance with applicable cross-border data transfer requirements under the FTC Act and other applicable laws.

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries outside of your state or country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Links and Services

Our website at snobs-wing.top may contain links to third-party websites, applications, social media platforms, or services that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to such third-party services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party platforms you visit before providing them with your personal information. Examples of third-party services you may encounter through our website include:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X).
• Food delivery aggregator platforms.
• Online review platforms (e.g., Yelp, Google Reviews).
• Payment gateways and financial service providers.

12. Marketing Communications and Your Choices

Wing Snob may use your contact information to send you promotional communications, including:

• Email newsletters featuring new menu items, promotions, and special offers.
• SMS text messages with order updates or marketing messages (where you have consented).
• Push notifications through our app or website (where you have enabled them).

12.1 Opting Out of Marketing Communications

You have the right to opt out of receiving marketing communications from us at any time. To do so, you may:

• Click the "unsubscribe" or "opt-out" link included in any marketing email we send.
• Reply "STOP" to any marketing SMS message.
• Update your communication preferences in your account settings on snobs-wing.top.
• Contact us directly at [email protected] with your opt-out request.

Please note that even after opting out of marketing communications, you may still receive transactional or service-related communications from us, such as order confirmations, receipts, and important account notifications.

13. Changes to This Privacy Policy

Wing Snob reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at snobs-wing.top with a revised "Last Updated" date.
• Notify registered users via email where required or appropriate.
• Display a prominent notice on our website for a reasonable period following the update.

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

14. Filing a Complaint with a Data Protection Authority

If you believe that Wing Snob has not adequately addressed your privacy concerns or has violated your rights under applicable privacy law, you have the right to file a complaint with the relevant regulatory authority.

14.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer protection and privacy laws in the United States, including the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

You may also file a complaint with the Attorney General's office in your state of residence. Most state Attorneys General have consumer protection divisions that handle privacy-related complaints. We encourage you to visit your state government's official website for more information on how to file a complaint.

14.4 Contacting Wing Snob First

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly so that we have the opportunity to address your concerns promptly and effectively. You may reach us at:

• Email: [email protected]
• Website: snobs-wing.top

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to conflict of law principles. Any disputes arising from or related to this Privacy Policy or our data processing practices shall be subject to the jurisdiction of the courts located in the United States.

16. Accessibility of This Policy

Wing Snob is committed to making this Privacy Policy accessible to all users. This policy is written in plain English and is available on our website in a clearly labeled and easily navigable format. If you require this policy in an alternative format or have difficulty accessing it, please contact us at [email protected] and we will be happy to assist you.

This Privacy Policy was last updated on April 1, 2026, and is effective as of that date. All prior versions of this policy are superseded by this current version.